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Fitness Fix UK

Unit A12, Charlton House, Holden Fold Lane, Royton, Oldham, OL2 5LW.


Servicing and repair of all Home fitness equipment as well as Commercial gym equipment.


Terms & Conditions (Servicing, Repair & Installation)

When using our services, you agree to, upon repair or service of your equipment, you will be handed the equipment back from the engineer, once the engineer hands the equipment back you agree that any incident / accident / damage / failure related to the equipment is your responsibility and not the responsibility of the engineer or Fitness Fix UK.

Fitness Fix UK take no responsibility after work completed.

* Callout fees are Non-refundable, if the customer is not in or misses the appointment, another fee must be paid to re-attend.


Fitness Fix UK

Unit A12, Charlton House,

Holden Fold Lane,

Royton, Oldham,

OL2 5LW


Last updated 15,November, 2021

1. Fitness Equipment  Repairs, Installation & Service

1.1. We aim to repair most  equipment, but the manufacturer, appliance type, model and age will have a major influence on whether we can promptly obtain replacement part(s) and ultimately complete the repair. It should also be noted that once a specific piece of equipment is no longer made, the manufacturer will only stock replacement parts for a given period.

1.2. We require payment before or on the day of the engineer’s first visit. Via Cash, Cheque or Debit/Credit Card (exc American Express). Payment for any parts that are to be ordered must be paid for before we can order and before the return visit.

1.3. Our engineer will callout on the agreed date and time to carry out the repair to your equipment. If at the time of the call out any required part(s) are unavailable our service engineer will usually order the part(s) within 14 working days of the call out. The item(s) will then be delivered to us within 7 working days of the order being placed. If the part(s) are not in stock this can take anything from 7 working days with the norm being around 21 working days. It should be noted that unfortunately there are a handful of manufacturers whose parts are not easily sourced and in some cases these have to be obtained from abroad which will result in a delay in completing the repair. As soon as the part(s) are available we will contact you to arrange a new appointment date to complete the repair.

2. Issues that may arise during your repair or service

2.2. If we are unable to obtain spare parts from our suppliers to repair any equipment, then we would be unable to fix your machine under such circumstances you will still have to pay the diagnostic charge.

2.3. Some repairs will require that the equipment is fully accessible (e.g. able to be moved from under a work surface without damaging the surrounding facia). If your appliance cannot be easily accessed to facilitate the repair we reserve the right to abort the repair. In such instances we reserve the right to charge you the full labor rate.

2.4. You are expected to give as much notice as possible when cancelling repairs. If we have already attended and the repair has started you will be charged the full labor rate.

2.5. You shall provide safe and sufficient access for installation or removal of any goods. Whilst we will take care to install or remove or maneuver your equipment, without damage to flooring or adjacent fittings, we cannot be liable for any such damage. 

We will endeavor to notify you if we believe insufficient access is available and you may cancel the appointment if you do not wish to take the risk of damage to the surrounding area. 

2.6. If we are unable to repair your product due to parts being obsolete/unobtainable or the product is simply uneconomical to repair then you will only ever be charged the initial callout fee.

3.1. All Fitness Fix UK repairs are guaranteed for 3 months, for labor, apart from second hand equipment, these have been tested and verified working with no obvious faults. This guarantee does not cover any subsequent unrelated breakdown / fault(s) to the equipment. It also becomes invalid if the appliance is moved to a new room or address.


4. Our website

4.1 Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.

5. Customer Information

6. Privacy

6.1 Fitness Fix UK takes your privacy seriously. We are registered under and comply with the Data Protection Act 1998. For further details please see our Privacy Policy.

7. Copyright

7.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of Fitness Fix UK., unless expressly acknowledged as otherwise.

PAYMENT TERMS

ANY CHARGES RELATED TO US PROVIDING A CALLOUT, SERVICE, PARTS SUPPLY OR FITTING SERVICE, MUST BE PAID BEFORE THE DAY OF THE VISIT, THIS CAN BE DONE VIA PAYPAL ([email protected]), the payment link sent via [email protected] (preferred method) , cash on the day before work commences (only if agreed before the visit), bank transfer, details provided upon request or cheque, must have cleared and be showing in our bank account.

In the event of a payment being due after the visit, this must be paid within seven days of the initial appointment, we will take action to recover this and charge interest and recovery fees also.


WEBSITE PRIVACY POLICY

1. Fitness Fix UK complies with the principles of the Data Protection Act 1998 when dealing with all data received from our customers.

2. We only hold the data necessary to offer services provided on our website.

3. Data is only used for the purposes described in our entry on the Data Protection Register.

4. We only hold personal data for as long as necessary, for example for service reminder purposes. 

Once data is no longer needed it is deleted from our files.

5. We never sell, rent or exchange mailing lists.

6. In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.

7. All emails sent by us will be clearly marked as originating from us.

If you have any questions relating to our Privacy Policy please email us at [email protected]

We charge a flat fee of £79, we try to keep it at that cost where we can, in the unusual event of a callout lasting for more than one hour, we charge a standard fee of £25 per hour and part of, as you will understand replacement parts if needed can bump a repair up a bit, but we understand and try to keep it low.

Terms & Conditions (Treadmill Hire)

When using our services, you agree to, upon delivery & installation, you will be handed the equipment from the engineer, once the engineer hands the equipment to, you agree that any incident / accident / damage / failure related to the equipment is your responsibility and not the responsibility of the engineer or Fitness Fix UK.

Fitness Fix UK take no responsibility after work completed and the lease agreement is in place, you must NOT use the equipment if it feels unsafe or you are unsure, and must contact fitness fix uk asap to inform and discuss..

* Callout fees are Non-refundable, if the customer is not in or misses the appointment, another fee must be paid to re-attend.




Hire terms and conditions

Equipment Hire Agreement

Overview of Terms and Conditions

1.1 The Owner

Shall mean Fitness Fix UK, Unit A12, Charlton House, Holden Fold Lane, Royton, Oldham, OL2 5LW

1.2 The Renter

Shall mean the Company entering into the Hire Agreement

1.3 The Hire Start Date

Shall mean the date of agreement or the date of delivery of the Equipment whichever is the latter

1.4 The Hire End Date

Shall mean the date upon the expiry of the Rental Period or the agreed date of collection by the Owner of the Equipment subject to any agreed extensions in accordance with clause 4.2 below.

1.5 The Rental Period

Shall mean the agreed period of weeks from the date of the Agreement

1.6 Rental Rate

Shall mean the amount of payable as agreed and detailed in the Agreement payable in advance from the date of the agreement throughout the Rental Period until the Hire End Date

1.7 The Equipment

Shall mean the list of equipment as agreed in advance and detailed on the Agreement

1.8 Delivery Costs

Shall mean the amount payable upon delivery of the Equipment as detailed in the Agreement

1.9 Additional Charges

Shall mean the additional charges applied for extras requested or required by the Owner or the Renter for example, floor protection mats or installation costs as detailed in clause 3.6 below.

1.10 The Agreement

Shall mean the agreement entered into by the Owner and the Renter in accordance with these terms and conditions.

2.1 The Owner agrees to lease to the Renter the Equipment for the Rental Period in accordance with the terms of the Agreement.

2.2 The Renter acknowledges that they do not own the Equipment and have no rights over the Equipment other than those provided for in the Agreement.

2.3 The Renter shall not encumber the Equipment in any way.

2.4 During the Rental Period the Renter will ensure that there is adequate insurance covering the equipment against loss and damage for the full replacement value and will name the Owner as the loss payee.

2.5 The Owner may terminate the Agreement early should the Renter breach any of the terms of the Agreement or for any reason they shall require giving one weeks notice.

2.6 The Renter may terminate the Agreement early requiring the Owner to collect the Equipment as soon as reasonably practicable.

2.7 The Renter shall not be entitled to any refund of Rental Rate paid in advance on early termination at the Renter’s request. The Owner may at its absolute discretion offer a reduction on any future Rental Rates on early termination by the Owner in view of the circumstances.

3.1 The Renter agrees to pay the Rental Rate upon commencement of the Agreement. Should the Renter and the Owner agree for a payment plan to be put in place the Rental Rate shall be paid in weekly instalments.

3.2 Should the Renter fail to make payments of the Rental Rate the Owner is entitled to terminate the Agreement immediately and recover from the Renter all Equipment from the agreed premises.

3.3 Should the Renter fail to make payments of the Rental Rate the Owner is entitled to apply interest to the Rental Rate at a rate of 5% per annum accrued at a daily rate.

3.4 The Renter agrees to pay all reasonable legal costs and any other fees and or losses incurred as a result of the Renter’s failure to pay the Rental Rate and or the recovery of any outstanding amounts due under the Agreement and the recovery of the Equipment.

3.5 The Delivery Costs shall be paid by the Renter to the Owner upon delivery of the Equipment to the agreed location.

3.6 Any Additional Charges shall be agreed upon between the Owner and the Renter in advance of the Agreement becoming binding ans shall be detailed in the Agreement.

3.7 A deposit as agreed in advance and detailed in the Agreement is to be paid by the Renter to the Owner for the Equipment. This shall be returned to the Renter on the return of the Equipment provided that it is in good repair in accordance with clause 5 of the Agreement.

4.1 The Renter shall not remove the Equipment from the agreed address of the Renter as defined above without prior written approval of the Owner. The Renter will immediately inform the Owner upon demand of the location of the equipment and shall cover any additional recovery costs incurred as a result of the Equipment not being retained at the Renter’s address.

4.2

4.2.1 The Renter shall confirm to the Owner in writing prior to the Hire End Date any requirement for an extension to the Rental Period.

4.2.2 Any extension granted by the Owner must be in writing and shall not be unreasonably refused.

4.2.3 The Owner shall not agree to any extension if the Rental Rate is in arrears or there are any amounts outstanding under the Agreement.

4.2.4 Any extension granted shall be on the same terms as the Agreement.

4.2.5 Agreed extension periods are to be recorded in Schedule 1 to the Agreement.

4.3 The Owner makes no warranty of any kind regarding the Equipment except that the Owner shall replace the Equipment with identical or similar equipment if the Equipment fails to operate in accordance with the manufacturers specifications and operation instructions. Such replacement shall be made as soon as is practicable after the Renter returns the non-conforming equipment.

4.4 Before using the Equipment, the Renter must read the Equipment’s user manual, operational instructions and safety instructions set by the manufacturer and ensure that anyone using the Equipment during the Rental Period has also read such instructions.

4.5 The Renter must at all times use the Equipment in accordance with the manufacturers specifications and operation instructions, including any requirement to seek medical advice before using the Equipment and only for the use it was intended. The Owner is not liable for any injury or harm that comes to the Renter as a result of their failure to use the Equipment in line with such specifications and instructions.

4.6 The Renter will, for the full Rental Period and for as long as the Renter has possession of the Equipment ensure that they take out and maintain at their own expense comprehensive general liability insurance against claims for bodily injury including death and property damage or loss as a result of using the Equipment. Such insurance should be in the joint names of the Renter and the Owner to ensure that the Owner is also protected from liability

4.7 Upon written demand the Renter will produce to the Owner the full policy details of the required insurance as detailed in clause 4.6 above.

5.1 The Owner warrants that the Equipment will be in good working order upon the commencement of the Rental Period

5.2 The Renter shall keep and maintain the Equipment during the Rental Period at their own cost to the standard as it was provided to the Renter by the Owner.

5.3 If the Equipment is not in good repair, appearance and condition when it is returned to the Owner the Owner may make such repairs or may cause such repairs to be made as are necessary to put the Equipment in a state of good repair, appearance and condition, normal and reasonable wear and tear expected. The Owner will make the said repairs within a reasonable time of taking possession of the Equipment and will give the Renter written notice of an invoices for the said repairs. Upon the receipt of such invoices, the Renter will immediately reimburse the Owner for the actual expense of those repairs.

5.4 If the Equipment is subject of a manufacturer’s warranty, the Renter may enforce any such warranty to effect the repairs.

5.5 Other than with the prior written consent of the Owner, the Renter will not alter, modify or attach anything to the Equipment unless the alteration, modification or attachment is easily removable without damaging the functional capabilities or economic value of the Equipment.

5.6 To the extent permitted by law, the Renter will be responsible for risk of loss, theft, damage or destruction to the Equipment from any and every cause.

5.7 If the Equipment is lost or damaged the Renter will continue to pay the Rent and will provide the Owner with prompt written notice of such loss or damage and will, if the Equipment is repairable effect such repairs.

5.8 In the event of total loss the Renter will provide the Owner with prompt written notice of such loss and will pay to the Owner all unpaid Rent for the Rental Period.

6.1 The Agreement shall constitute the entire agreement between the Parties and any prior understanding or representation of any kind preceding the date of the Agreement will not be binding on either party except to the extent incorporated in the Agreement.


NOTICE TO RENTER

This is a LEASE. You are not buying the Equipment. Do not sign this agreement before you read it. You are entitled to a completed copy of this Agreement when you sign it.

THE AGREEMENT SHALL BE ENTERED INTO AS A DEED BY THE PARTIES THERETO.


WEBSITE PRIVACY POLICY

1. Fitness Fix UK complies with the principles of the Data Protection Act 1998 when dealing with all data received from our customers.

2. We only hold the data necessary to offer services provided on our website.

3. Data is only used for the purposes described in our entry on the Data Protection Register.

4. We only hold personal data for as long as necessary, for example for service reminder purposes. 

Once data is no longer needed it is deleted from our files.

5. We never sell, rent or exchange mailing lists.

6. In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.

7. All emails sent by us will be clearly marked as originating from us.

If you have any questions relating to our Privacy Policy please email us at [email protected]

We charge a flat fee of £79, we try to keep it at that cost where we can, in the unusual event of a callout lasting for more than one hour, we charge a standard fee of £25 per hour and part of, as you will understand replacement parts if needed can bump a repair up a bit, but we understand and try to keep it low.

Service & Call-outs

ONLY £79 CALLOUT, we try to rectify most issues with no extra costs.


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