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Fitness Fix UK

Unit A12, Charlton House, Holden Fold Lane, Royton, Oldham, OL2 5LW.


Servicing and repair of all Home fitness equipment as well as Commercial gym equipment.


Terms & Conditions

When using our services, you agree to, upon repair or service of your equipment, you will be handed the equipment back from the engineer, once the engineer hands the equipment back you agree that any incident / accident / damage / failure related to the equipment is your responsibility and not the responsibility of the engineer or Fitness Fix UK.

Fitness Fix UK take no responsibility after work completed.

* Callout fees are Non-refundable, if the customer is not in or misses the appointment, another fee must be paid to re-attend.


Fitness Fix UK

Unit A12, Charlton House,

Holden Fold Lane,

Royton, Oldham,

OL2 5LW


Last updated 15,November, 2021

1. Fitness Equipment  Repairs, Installation & Service

1.1. We aim to repair most  equipment, but the manufacturer, appliance type, model and age will have a major influence on whether we can promptly obtain replacement part(s) and ultimately complete the repair. It should also be noted that once a specific piece of equipment is no longer made, the manufacturer will only stock replacement parts for a given period.

1.2. We require payment before or on the day of the engineer’s first visit. Via Cash, Cheque or Debit/Credit Card (exc American Express). Payment for any parts that are to be ordered must be paid for before we can order and before the return visit.

1.3. Our engineer will callout on the agreed date and time to carry out the repair to your equipment. If at the time of the call out any required part(s) are unavailable our service engineer will usually order the part(s) within 14 working days of the call out. The item(s) will then be delivered to us within 7 working days of the order being placed. If the part(s) are not in stock this can take anything from 7 working days with the norm being around 21 working days. It should be noted that unfortunately there are a handful of manufacturers whose parts are not easily sourced and in some cases these have to be obtained from abroad which will result in a delay in completing the repair. As soon as the part(s) are available we will contact you to arrange a new appointment date to complete the repair.

2. Issues that may arise during your repair or service

2.2. If we are unable to obtain spare parts from our suppliers to repair any equipment, then we would be unable to fix your machine under such circumstances you will still have to pay the diagnostic charge.

2.3. Some repairs will require that the equipment is fully accessible (e.g. able to be moved from under a work surface without damaging the surrounding facia). If your appliance cannot be easily accessed to facilitate the repair we reserve the right to abort the repair. In such instances we reserve the right to charge you the full labor rate.

2.4. You are expected to give as much notice as possible when cancelling repairs. If we have already attended and the repair has started you will be charged the full labor rate.

2.5. You shall provide safe and sufficient access for installation or removal of any goods. Whilst we will take care to install or remove or maneuver your equipment, without damage to flooring or adjacent fittings, we cannot be liable for any such damage. 

We will endeavor to notify you if we believe insufficient access is available and you may cancel the appointment if you do not wish to take the risk of damage to the surrounding area. 

2.6. If we are unable to repair your product due to parts being obsolete/unobtainable or the product is simply uneconomical to repair then you will only ever be charged the initial callout fee.

3.1. All Fitness Fix UK repairs are guaranteed for 3 months, for labor, apart from second hand equipment, these have been tested and verified working with no obvious faults. This guarantee does not cover any subsequent unrelated breakdown / fault(s) to the equipment. It also becomes invalid if the appliance is moved to a new room or address.


4. Our website

4.1 Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.

5. Customer Information

6. Privacy

6.1 Fitness Fix UK takes your privacy seriously. We are registered under and comply with the Data Protection Act 1998. For further details please see our Privacy Policy.

7. Copyright

7.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of Fitness Fix UK., unless expressly acknowledged as otherwise.

PAYMENT TERMS

ANY CHARGES RELATED TO US PROVIDING A CALLOUT, SERVICE, PARTS SUPPLY OR FITTING SERVICE, MUST BE PAID BEFORE THE DAY OF THE VISIT, THIS CAN BE DONE VIA PAYPAL ([email protected]), the payment link sent via [email protected] (preferred method) , cash on the day before work commences (only if agreed before the visit), bank transfer, details provided upon request or cheque, must have cleared and be showing in our bank account.

In the event of a payment being due after the visit, this must be paid within seven days of the initial appointment, we will take action to recover this and charge interest and recovery fees also.


WEBSITE PRIVACY POLICY

1. Fitness Fix UK complies with the principles of the Data Protection Act 1998 when dealing with all data received from our customers.

2. We only hold the data necessary to offer services provided on our website.

3. Data is only used for the purposes described in our entry on the Data Protection Register.

4. We only hold personal data for as long as necessary, for example for service reminder purposes. 

Once data is no longer needed it is deleted from our files.

5. We never sell, rent or exchange mailing lists.

6. In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.

7. All emails sent by us will be clearly marked as originating from us.

If you have any questions relating to our Privacy Policy please email us at [email protected]

We charge a flat fee of £79, we try to keep it at that cost where we can, in the unusual event of a callout lasting for more than one hour, we charge a standard fee of £25 per hour and part of, as you will understand replacement parts if needed can bump a repair up a bit, but we understand and try to keep it low.

Service & Call-outs

ONLY £79 CALLOUT, we try to rectify most issues with no extra costs.


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